Other Support

As well as providing training, we are able to offer further support options:

  • On-Line Support – users of the Change Factory will be offered e-mail support as part of their subscription;
  • ‘Build Method’ – customers wanting to build their own Method are provided with a comprehensive online ‘how-to’ guide for designing, building and managing their own Method;
  • Books and Manuals – many of our Methods are supplied with supporting guides or books as part of the standard license agreement


  • Subject Matter Experts – we can provide experts in the subjects supported by each of the Methods;
  • Project Support – we can help set-up your change projects and supplement your internal staff – our aim is that you are self-sufficient, so we focus on coaching and supporting you rather than making you dependent on us.
  • Tailoring Service – we can help you tailor your Method to ensure you get up and running quickly – see Tailoring Service for more details;
  • Design and Build Service – we can guide you through the design and build of your Method – see Design and Build Service.